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DTA
Panasonic's Desktop Telephony Assistant (DTA) is
available in a choice of two starter packs, both priced to ensure all KX-TD
customers can enjoy the benefits of Computer Telephony Integration (CTI) and
make their telephone system really work as part of its Customer Relationship
Management (CRM) programme
What is DTA?
DTA offers a wide range of easy to use functions for
handling incoming and outgoing calls. It can be installed on existing
office computer networks*. This minimises costs and disruption and means
your 'Call Centre on a desktop' can be up and running as soon as possible.
Application integration links incoming CLI to your customer database and uses
macros to automatically run Windows based applications displaying relevant
customer information as the call is answered.
* on a separate
server
Jusen Call Stream
Much more than Call Reception...
Call Stream has been designed to optimise the
integrating the operator's telephone set with the PC and providing extensive
on-screen information and a variety of texting and messaging tools.
Call Stream enables one-click call reception and
processing, optimises the information available to the operator/s and enhances
both the external and internal image of the company.
- Intuitive user interface for routing incoming calls
- Visual call control (calling party ID by number and
name)
- Busy lamp field with extension status indicators and
alphabetic & extension base search feature
- Busy lamp field groups for simultaneous monitoring of
up to 36 extensions
- 'call for' note to identify callers on hold
- Transfer to GSM and other numbers
- E-mail and SMS messaging with automatic call data
incorporation
- 'Out of office' feature. Various options with
auto expiry may be used to indicate the extension owner's availability in the
busy lamp field Busy line local messaging 'chat' feature
- PC telephony: pick-up, transfer, recover, hold, dial
- Click and call electronic phone book
- Call duration, ring time and on-hold time indicators
- Data import
- Multi-operator
- Shortcut function keys for repeated actions
- Multi-task operating friendly
- Drag and drop call transfer feature
- Mouse or keyboard driven
- Quick installation, user friendly
- Multi-language
Minimum server requirement: Windows 2000 with
256Mb RAM on all the time. Does not have to be a dedicated PC. Has
to be close to PBX due to connection (within 20-30m).
Whilst every care is taken
with the information provided in the
www.tallycost.com website, TALLYC0ST Ltd. Accepts no
responsibility for any errors or omissions. Design, specifications
and prices are subject to change without prior notice.
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